Williams will lead a discussion on providing reference service in an information commons environment. Participants will discuss staffing models, librarians comfort and skill with technology, relationships with campus IT staff, and more.

Training New Reference Staff
From graduate students to experienced librarians joining the desk, how do we create new staff training that prepares them for the questions they will receive?

Changing Spaces
Renovations, new buildings, and moving collections: How do we cope during "temporary" situations?

Culture of Assessment
Beyond ARL statistics, what data should we collect and what should it tell us?

Balancing Reference and Other Work
What is the main role of a Reference Librarian and how do other projects fit in?

Impact of Instruction on Reference
Should our instruction sessions be geared towards the questions we receive at the desk?

1:15-2:15

Dalton will facilitate a discussion of the new reference collection in your institution. Is it more electronic? Does it occupy a smaller footprint? How are selections for new materials made, and what criteria determine what a reference item is?

2:15-2:30

2:30-2:45