TRLN Librarians Participate in ARL Liaison Institute

On November 1 and 2, 2018 TRLN hosted a Liaison Institute presented by the Association of Research Libraries (ARL) as part of ARL Academy’s Reimagining the Library Liaison program. 44 subject and functional liaisons from Duke, NCCU, NCSU, and UNC-Chapel Hill libraries took part in the highly interactive 1.5 day workshop designed to help participants achieve the following:

  • Understand the changing nature of higher education and the resulting needs of students, faculty, and researchers.
  • Learn how to evaluate and demonstrate their impact on teaching, learning, and research.
  • Apply a framework for rebalancing portfolios towards the most high-value and high-impact activities.
  • Develop ideas for evolving the liaison job description, ongoing professional development programs, and user engagement strategies to meet campus needs in this changing environment.

Participants were organized into small groups to discuss and respond to various future scenarios exploring the challenge of achieving balance at the intersection of technological change, social change, and libraries. Before working through the scenarios, the groups completed exercises that required them to “walk a mile” in the shoes of different library users, consider what the library does or can do to meet their needs, and then articulate a clear value proposition.

Rita Vine (University of Toronto) and Elizabeth Waraksa (ARL) expertly facilitated the workshop and helped participants consider their work within the context of the entire institution, identifying gaps in services or services no longer of value. Many participants reported finding the value proposition exercise to be of particular value and something that can guide their efforts to improve communication and rebalance work portfolios at their home institutions.

Thank you to Rita Vine, Elizabeth Waraksa, and the other members of the planning team (listed below) for their significant contributions to the success of the Institute.

  • Angela Bardeen, UNC, Behavioral and Social Sciences Librarian
  • Eli ¬†Brown, NCSU, Acting Associate Director for Collections and Research Services
  • Danielle Colbert-Lewis, NCCU, Reference Librarian
  • Lisa Croucher, TRLN, Executive Director
  • Kim Duckett, Duke, Head, Research and Instructional Services
  • Ginny Masterson, TRLN, Communication Specialist
  • Jacqueline Solis, Director of Research and Instructional Services


Participants read and provide feedback on each other’s value propositions on day 2 of the Institute.